This Refund Policy applies to all services provided by the Service Provider (Drpshippr/Getsalenow) to the Store Owner (Client). By purchasing any service or plan, the Store Owner acknowledges and agrees to this Refund Policy in full.
1. General Refund Eligibility
1.1 Eligibility Window: Refunds are only eligible within the first three (3) days after the service start date. Requests submitted after this timeframe will not be considered. 1.2 Initial Service Charges Are Non-Refundable: Any fees covering planning, research, initial consultations, store setup, or platform integration are strictly non-refundable. 1.3 Result-Based Refund Denial: Refunds are not provided based on performance outcomes, such as low sales, low conversions, or lack of expected results, as market factors outside the Service Provider’s control impact these.
2. Non-Refundable Situations
2.1 Breach of Terms & Conditions: Any breach of the agreed Terms & Conditions voids refund eligibility, including non-cooperation, failure to provide accurate information, and unauthorized campaign or website modifications. 2.2 Platform Policy Violations: If the Store Owner’s accounts on any third-party platform (such as Meta, Shopify, or Google) are banned, restricted, or suspended due to policy violations, no refunds will be provided. 2.3 Failure to Grant Required Access: If the Store Owner does not grant the Service Provider full access to necessary platforms or revokes access at any time, all refund eligibility is forfeited. 2.4 Inventory or Fulfillment Failures: Refunds are not provided if low sales or performance issues stem from inventory shortages, fulfillment issues, or any other factors under the Store Owner’s control. 2.5 Technical Issues on Client Side: Refunds will not be provided for technical issues related to the Store Owner’s infrastructure, including their website, internet connection, hosting, or third-party integrations.
3. Performance Disclaimer and Testing Period
3.1 Testing and Optimization Period: All campaigns require a testing and optimization phase, typically lasting a minimum of seven (7) days, during which ad performance may vary. Refunds are not provided during this testing period as adjustments are part of the service process. 3.2 No Performance Guarantees: The Service Provider does not guarantee any specific results or performance metrics. Refunds are not granted based on unsatisfactory ad engagement, low sales, or failure to meet perceived benchmarks. 3.3 External Market Conditions: Refunds will not be provided based on external market factors, including seasonality, economic downturns, shifts in consumer behavior, or changes in competitive landscape, all of which are beyond the Service Provider’s control.
4. Required Steps for Submitting a Refund Request
4.1 Strict Submission Window: Refund requests must be submitted within the three (3) day eligibility period, with detailed reasoning and all supporting documentation. 4.2 Documentation and Proof Requirement: Refund requests must include clear documentation that the Store Owner adhered to all guidelines and requirements, including proof of compliance with platform policies and absence of unauthorized changes. 4.3 Submission Process: Refund requests must be emailed to the designated support address and will only be considered if submitted by the Store Owner directly, not through third parties.
5. Internal Review and Processing of Refund Requests
5.1 Internal Review Duration: The Service Provider’s team will conduct a thorough review of each refund request, which may take up to thirty (30) business days. Refund requests will be assessed on a case-by-case basis. 5.2 Finality of Decision: All refund decisions made by the Service Provider after the internal review are final, binding, and non-negotiable. 5.3 Administrative Fee Deduction: If a refund is approved after review, a 15% administrative fee will be deducted from the refund amount to cover processing costs and internal review time.
6. Refund Limitations for Partially Delivered Services
6.1 Partial Refund Eligibility: Refunds, if approved, will cover only undelivered portions of the service plan. Any work completed, including setup, research, and initial campaigns, is fully chargeable and non-refundable. 6.2 Refund Calculation: Refunds for partially delivered services will be calculated based on the remaining time left in the service agreement or work yet to be performed, excluding initial setup costs. 6.3 No Refunds on Completed Milestones: Any milestones, phases, or deliverables that have been completed are non-refundable.
7. Exclusions for Third-Party Platform Issues
7.1 Account Bans on Third-Party Platforms: The Service Provider is not responsible for refunds if the Store Owner’s accounts are disabled, banned, or restricted by platforms such as Meta or Shopify due to policy violations, content issues, or operational suspensions. 7.2 New Ad Account Responsibility: If an ad account ban occurs, it is the sole responsibility of the Store Owner to provide a new ad account for continued service. Service suspension due to lack of a new ad account voids any refund claims. 7.3 Platform Policy Changes: Refunds are not provided in cases where changes in third-party policies, algorithms, or terms affect ad performance or campaign functionality.
8. Refund Denial Due to Client-Induced Issues
8.1 Unauthorized Adjustments by Client: Any unauthorized changes to ads, pricing, website content, or product descriptions by the Store Owner will void all refund claims. 8.2 Delayed Communication or Inactivity: Refunds are not provided if the Store Owner fails to communicate necessary information or remains inactive, resulting in delays or impact on services. 8.3 Non-Compliance with Communication Protocols: Refund eligibility is voided if the Store Owner does not adhere to the designated communication protocols, such as attempting to contact the Service Provider outside business hours or using unofficial channels.
9. Fee Structure for Refunds and Cancellations
9.1 Non-Refundable Initial Fees: All fees related to consultations, planning, setup, research, and third-party integrations are non-refundable under any circumstances. 9.2 Cancellation Fees: If the Store Owner cancels services mid-project, a cancellation fee of up to 25% of the total service cost will apply. 9.3 Chargebacks and Disputes: The Store Owner agrees not to initiate chargebacks or payment disputes for transactions that fall under this Refund Policy. Any chargebacks will be contested, and the Store Owner will be responsible for associated fees.
10. Finality of Refund Policy
10.1 Binding Agreement: By purchasing our services, the Store Owner agrees to this Refund Policy, waiving the right to initiate any future refund requests, chargebacks, or claims that are in conflict with these terms. 10.2 Non-Transferability: Refund eligibility is non-transferable and applies solely to the original purchaser. Refunds cannot be claimed by third parties or transferred to other accounts or service plans. 10.3 Acceptance of Terms: By completing payment for any service, the Store Owner acknowledges and accepts this Refund Policy as final and binding.
11. Waiver of Legal Claims
11.1 Legal Waiver: The Store Owner waives the right to pursue legal action to recover refunds or contest refund decisions after purchasing services. 11.2 Dispute Resolution Exclusivity: Any disputes regarding refunds will be resolved exclusively through the Service Provider’s internal review process, as outlined in this policy.
