Terms & Conditions for Shopify Website Development, Meta Ads, and Dropshipping Services
Agreement between Drpshippr (operating under Getsalenow, hereinafter referred to as the “Service Provider”) and the “Store Owner” (the Buyer of the Service Plan) outlines the terms, responsibilities, and limitations governing our services. By purchasing any plan or service, the Store Owner agrees to these terms.
1. Scope of Services
1.1 The Service Provider agrees to set up and manage a Shopify website registered with the Store Owner’s email.
1.2 Services will be delivered as per the plan chosen by the Store Owner—Basic, Premium, or Enterprise—as defined on the Service Provider’s official website.
1.3 Services include Meta ads management, product sourcing, logistics coordination, NDR calling, order processing, and campaign management, depending on the selected plan. Services will strictly be provided only as per the scope and limits of the purchased plan.
2. Responsibilities of the Service Provider
2.1 Ad Account and Campaign Management: The Service Provider will create, manage, and optimize ads to drive traffic and conversions.
2.2 Technical Support: The Service Provider will provide technical assistance strictly within the defined service hours (Monday-Saturday, 11 AM to 6 PM IST).
2.3 Content Management: The Service Provider will manage product listings, landing pages, and product descriptions.
2.4 Account Monitoring: The Service Provider will monitor and update the Store Owner regularly on the store’s performance and campaign metrics via email or chatbot only.
3. Store Owner’s Responsibilities
3.1 Account Credentials: The Store Owner is responsible for providing accurate, complete, and updated account information necessary for platform access and integrations.
3.2 Compliance with Service Guidelines: The Store Owner must comply with Shopify, Meta, and third-party policies and refrain from any activities that may violate these policies.
3.3 Timely Communication: Queries, issues, or requests must be directed exclusively through the chatbot available on the platform or via the official support email. Communications via WhatsApp, direct messages, or phone calls will not be entertained.
4. Limitation of Liability on Third-Party Account Disabling or Bans
4.1 The Service Provider shall not be held responsible if any third-party account (including but not limited to Meta Ad Account or Shopify Store) is disabled, restricted, or banned due to reasons such as policy violations, irregular activities, or unexplained suspensions.
4.2 Meta Account Disabling: If a Meta ad account is disabled due to external policies, the Store Owner is solely responsible for contacting Meta support and resolving the issue.
4.3 Shopify Store Ban: In the event of a Shopify account suspension or ban, the Service Provider assumes no responsibility. If reactivation requires a new store, additional charges of ₹5,000 will apply.
4.4 Reactivation Support: The Service Provider may offer guidance to facilitate reactivation but bears no legal or financial responsibility.
4.5 Responsibility for New Ad Accounts: The Store Owner is solely responsible for providing or arranging new ad accounts if banned.
5. External Costs, Fees, and Charges
5.1 Ad Spend and Platform Fees: All third-party costs like Meta ad spend, Shopify charges, etc., will be borne solely by the Store Owner.
5.2 Taxes and Transaction Fees: The Store Owner is responsible for GST, international transaction charges, payment gateway fees, and currency conversion fees.
5.3 External Apps: Fees for third-party apps (SMS, Email Marketing, etc.) are not covered in our plans and must be paid separately.
6. Limitation on Refunds and Claims
6.1 Campaign Refunds: Only eligible within 3 days of launch or post ₹3,000 ad spend, if no orders are generated.
6.2 No Refund for Suspensions: No refunds if Meta/Shopify accounts are disabled for policy violations.
6.3 No Business Loss Coverage: The Service Provider is not liable for any campaign downtime or losses due to third-party bans.
6.4 No Refunds for Communication Preferences: Refund claims citing lack of communication will not be accepted. Support will only be provided through chatbot or email—not via calls, WhatsApp, or personal texts.
7. Order Processing and Fulfillment
7.1 Fulfillment services are based on the selected plan.
7.2 NDR Calls: Up to 3 call attempts per undelivered order. RTO management efforts will be made but not guaranteed.
7.3 Timeline: Normal shipping time is 5-6 days, but may vary based on external conditions.
7.4 If the Store Owner opts for ads for their own products, they must manage logistics, NDR, and RTO. This plan costs ₹50,000/month + 5% of daily revenue.
8. Data Privacy and Security
8.1 Operational Access: We may request access to your store/data to perform our duties.
8.2 No Liability for Data Loss: We are not liable for any platform-related data loss or third-party failures.
8.3 Confidentiality: Both parties agree to keep sensitive data confidential.
9. Termination and Account Suspension
9.1 The Service Provider reserves the right to terminate services without notice under conditions including:
- Unapproved frequent product price changes
- Pressure for support outside of work hours
- Lack of cooperation or misuse of services
- Unauthorized reselling of managed products
9.2 No refunds are issued in such termination cases, and pending dues must be paid.
10. Modification of Terms
10.1 These terms may be updated anytime. Notification will be sent via Drpshippr official whatsapp channel.
10.2 Continued service use implies agreement to revised terms.
11. Indemnification and Waiver
11.1 The Store Owner will indemnify the Service Provider from any legal claims, damage, or loss caused by the Store Owner’s actions or policy violations.
11.2 No compensation will be provided for any reputational, business, or legal issues resulting from the Store Owner’s non-compliance.
12. Communication Protocols
12.1 All communication must be made through the chatbot or official email for recordkeeping.
12.2 Queries will be responded to within 24 working hours.
12.3 Abusive or inappropriate language toward any staff member will result in immediate termination of services without refund.
13. Dispute Resolution and Governing Law
13.1 Disputes will be first addressed through negotiation. If unresolved, arbitration will be conducted in Agra, Uttar Pradesh.
13.2 The governing law is that of India; jurisdiction is Uttar Pradesh.
14. Payment Terms and Fees
14.1 Full payment is required upfront. Work begins only after payment.
14.2 Late payments will incur a 5% daily penalty on the outstanding amount.
14.3 All consultation, setup, or plan fees are non-refundable.
15. Performance Disclaimer
15.1 No promised results: Results depend on market behavior.
15.2 Ad fluctuation is normal and affected by platform changes, audience behavior, and seasonality.
15.3 Testing period: Campaigns may require testing, and strategies will be adjusted accordingly.
16. Order Processing Guidelines
- Confirm order details (items, quantity, price, shipping address) before submission.
- Orders must be pushed to the Drpshippr dashboard within 24 hours or will be auto-canceled.
- Orders are dispatched within 24 working hours once pushed.
- Tracking details are updated within 24 working hours post dispatch.
- Remittance is processed 10 working days after successful delivery and update from the supplier.
- Orders with incomplete or invalid info (e.g., short address, wrong pincode, unserviceable area, or high RTO risk) will be canceled.
- Duplicate or fake orders will attract a 150% penalty of the selling price (including shipping) deducted from future payouts.
17. Liability Waivers
17.1 We are not liable for failures caused by third-party platforms, tools, or marketplaces.
17.2 We do not provide any guarantees beyond those specified in the plan.
18. Force Majeure
We are not liable for service interruptions caused by uncontrollable events such as natural disasters, political unrest, or tech outages.
19. Final Acceptance and Acknowledgement
By making a payment, the Store Owner agrees to all terms mentioned herein. Failure to comply may lead to suspension or cancellation of services without refund.
